Caption: Hello. Hugh Abbot. Nice to meet you.

Hello. Thank you very much.

Nice to meet you. Are these employees?

May I say hello?

Nice to meet you. Hello. Lovely to meet you.

Do you know what it's like to clean up your own mother's piss?

I'm sorry. Do you? I mean, she was in that home for 16 weeks.

Do you know what it's like to clean up your own mother's piss?

That's very tough, isn't it?

That's very, very tough,

and our hearts - all our hearts - go out to you.

But do you know what it's like

to get down and clean up your own mother's piss?