There we go.

Hello. Thank you very much.

Nice to meet you. Are these employees?

May I say hello?

Hello. Hugh Abbot. Nice to meet you.

Nice to meet you. Hello. Lovely to meet you.

Do you know what it's like to clean up your own mother's piss?

I'm sorry. Do you? I mean, she was in that home for 16 weeks.

Do you know what it's like to clean up your own mother's piss?

That's very tough, isn't it?

That's very, very tough,

and our hearts - all our hearts - go out to you.

But do you know what it's like

to get down and clean up your own mother's piss?

I think that I'm probably not the right person to talk to about this. Who do I talk to?

Urinary and affairs like that are probably more...help.

So, if anyway... Lovely to talk to you. What fantastic landscaping.

I really do think it makes an enormous difference to the workplace when you have this relationship...

But is that your answer? Is that your answer?

We'll get someone to note your case, and do what we can about it.

You'll get someone to note my case? Nobody's noted my case so far.

Stop it! Don't touch me! What are you touching me for?!

You don't know me! You don't even want to know me, do you?

I do... I would like to get to know you,

but I just... Why are you walking away from me?! Would you like to know the facts?

The minister would love to know.

There are two qualified nurses. Out of all those care assistants, only two of 'em. Just smile.

What you smiling at? What you grinning at? Do you think it's funny? Do you think I'm funny?!

Do you think my mother's piss is funny?!

Well, it's not funny!

She's not laughing! She's pissing herself.

I'm not laughing. I'm crying.

Glenn, is she still saying it?

Oh, God, yes. ..Would you please give me a moment.

Yes, she's banging on about it even now.

The trouble is they reckon they've got some great shots. Great shots?